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Privacy Policy

Last Updated: August 2026

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Movela Hotels ("Movela Hotels", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and in accordance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable laws.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a reservation, stay at our hotel, contact us or use any of our services.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Movela Hotels is a luxury hotel located in Warri, Delta State, Nigeria.

For any questions regarding this Privacy Policy or your personal information, please contact us using the details provided at the end of this policy.

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2. Information We Collect

We may collect the following types of personal information:

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Personal Information

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Nationality

  • Identification details where required by law

  • Company name (where applicable)

 
Reservation Information

  • Check-in and check-out dates

  • Room preferences

  • Number of guests

  • Special requests

  • Booking history

 

Payment Information

Payments may be processed through secure third-party payment providers. We do not store complete payment card information on our website unless required and permitted by applicable law.

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Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral websites

This information helps us improve our website and services.

 
3. How We Use Your Information

We use your personal information to:

  • Process hotel reservations

  • Confirm and manage bookings

  • Respond to enquiries

  • Provide customer support

  • Deliver hotel services during your stay

  • Process payments

  • Improve our website and guest experience

  • Send booking confirmations

  • Send important service updates

  • Provide promotional offers (where you have consented)

  • Meet legal and regulatory obligations

  • Protect against fraud and misuse

 
4. Legal Basis for Processing

We process your personal information where:

  • it is necessary to fulfil your booking or provide our services;

  • you have provided your consent;

  • processing is required to comply with legal obligations;

  • processing is necessary to protect your vital interests; or

  • processing is necessary for our legitimate business interests, provided your rights and freedoms are not overridden.

 
5. Marketing Communications

With your consent, we may send you:

  • Special offers

  • Promotions

  • Hotel updates

  • Seasonal packages

  • Event information

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

 
6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Analyse website traffic

  • Improve website performance

  • Understand how visitors use our website

You may disable cookies through your browser settings, although some parts of our website may not function correctly.

 
7. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Payment service providers

  • Booking platforms

  • IT service providers

  • Professional advisers

  • Government authorities where legally required

  • Law enforcement agencies where required by law

All third parties are expected to protect your information appropriately.

 
8. International Transfers

Where your personal information is transferred outside Nigeria, we will take appropriate steps to ensure that it remains protected in accordance with applicable data protection laws.

 
9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 
10. Data Retention

We retain personal information only for as long as necessary to:

  • Manage your bookings

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

 
11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Withdraw consent where processing is based on consent

  • Object to certain processing activities

  • Request restriction of processing

  • Request a copy of your personal information in a portable format

  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details below.

 
12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

 
13. Children's Privacy

Our website and services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children except where necessary to facilitate a family booking.

 
14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised "Last Updated" date.

 
15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.

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Movela Hotels

Address:
Plot 1, Airport Road,
By Kosini Junction,
Warri, Delta State, Nigeria

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Telephone: +234 903 9839 395

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